Organizational Consulting for Human Services

Helping Human Service Organizations Create Meaningful, Measurable Change

Where kindness, collaboration, evidence, and intention come together.

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Trusted by mission-driven organizations
Best Buddies Maryland Education Development Center Self-Directed Advocacy Network of MD Values Into Action National Leadership Consortium on Developmental Disabilities
Our Approach

Two sciences, one integrated practice

Open Road Inclusive Community Consulting helps mission-driven organizations understand their impact, strengthen their people and programs, and navigate meaningful change. We bring together the science of people, the science of systems, and the power of compassionate partnership to help organizations turn evidence and good intentions into better experiences and outcomes for staff, the people they serve, and their communities.

The Science of People

Human development, neuroscience, relationships, leadership, wellbeing, and lived experience — how people experience systems, learning, stress, belonging, and change.

The Science of Systems

Evaluation, implementation science, organizational change, policy, and systems thinking — the structures and conditions that determine whether change can take hold.

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Where We Start

Questions we help organizations answer

You don’t need to know exactly what kind of support you need. Often the starting point is simply a question.

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  1. How do we know we’re making a difference?
  2. How can we better understand and respond to what staff, participants, families, and communities are telling us?
  3. How do we turn data and research into better decisions?
  4. How do we strengthen our workforce and create healthier teams?
  5. How do we make sure our everyday practices reflect our values?
  6. How do we create organizational change that actually lasts?
  7. How do we become more trauma-informed, responsive, and inclusive?
  8. How do we prepare for the next challenge, or the next opportunity?
How We Help

Six ways we partner with your organization

Program Evaluation

Understand your impact and learn how to strengthen it — what’s working, for whom, under what conditions, and what to do next.

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Stakeholder & Community Engagement

Listen carefully, learn differently, and create better solutions together with the people who use, provide, and lead services.

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Leadership & Organizational Development

Build healthier leaders, stronger teams, and organizations where people can do their best work.

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Strategic Learning & Continuous Improvement

Turn evidence into learning and learning into action with theories of change, learning agendas, and continuous improvement.

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Research & Policy Support

Make sense of complexity and turn evidence into clear, practical information for decision-making.

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Training & Professional Development

Learning designed to change practice — nervous system-wise and trauma-informed leadership, workforce wellbeing, and more.

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Amanda J. Rich, Ph.D., Founder of Open Road ICC
Meet the Founder

Amanda J. Rich, Ph.D.

Researcher · Evaluator · Educator · Consultant · Family Advocate

Amanda brings more than 20 years of experience working alongside people with disabilities, families, human service professionals, leaders, and community organizations. Her perspective has been shaped by many seats at the table — direct support professional, family advocate, researcher, evaluator, policy analyst, trainer, and university instructor — and by a belief that meaningful change requires understanding both people and the systems surrounding them.

Ph.D., Human Development & Family Studies, University of Delaware · M.A., Applied Behavior Analysis & Special Education, Teachers College, Columbia University · B.A., Psychology & Disability Studies, University of Delaware

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Our Work

Selected projects

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Community members taking part in an inclusive group activity
Disability Services

Evaluating Transition Outcomes for Youth with Disabilities

Best Buddies Maryland

An independent mixed-method evaluation of a transition program helping high school students with IDD prepare for adulthood, employment, and postsecondary opportunities.

A mother and daughter learning together at a laptop
Early Childhood

Evaluating Change Across an Early Childhood Ecosystem

First 10+ Young Mathematicians · EDC

A multi-year external evaluation examining what changes for whom, through what processes, and what it takes to sustain that change.

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Policy & Systems

Fiscal & Policy Analysis for Sustainability Planning

Self-Directed Advocacy Network of Maryland

Qualitative fiscal and policy analysis of long-term supports for people with IDD who self-direct their services.

What Partners Say

Thoughtful, rigorous, and genuinely collaborative

“Our experience shows them to be thoughtful, rigorous, and deeply committed to inclusive practices.”

Marian Frattarola-Saulino & Rachel Milano-Davis

“Highly skilled in facilitation, active listening, evaluation, and research.”

Dr. Kelley Perkins

“This was one of the best courses ever.”

Course Participant

Get Started

Let’s start with a conversation

Whether you’re planning an evaluation, navigating organizational change, developing leaders, or simply trying to make sense of a complicated challenge, we’d be glad to hear what you’re working on.

No obligation, no pressure — just a conversation
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